Terms & Conditions
Terms & Conditions of Trade for Creative Dreams Pty Ltd
Shop 3 Dorset Square, 212-216 Dorset Road , Boronia. Vic 3155
These terms and conditions govern all supply of goods and services ("products") by (Creative Dreams Pty Ltd) to you, the purchaser of goods and services from us, including your use of the website at creativedreams.net.au. plus creativedreams.com.au. They are effective from (15th August 2020) and will replace all existing terms of trade and any conditions.
We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.
To make a purchase from our online shop you must be 18 years of age or over.
Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).
If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.
Availability and Supply
Items offered for sale are from current stock on hand and subject to the orders of the day. Where orders of the day total more than the stock on hand orders will be supplied in order of receipt of date and time. An extended delivery timeframe may be applicable if an item is out of stock- customers will be notified by email of an issues with their order.
Shipping and Delivery charges
We offer a flat delivery fee of $9.99 for all products under <$50.00 retail.
If an order totals >$50.00 and over delivery within Australia is FREE
We only deliver to Australian street addresses.
Delivery - Instock items
We will use all reasonable endeavours to ensure that orders will be dispatched daily and should normally take between 3-5 business days. Occasionally delays outside our control may result in a longer delivery time , however customers should only allow 8-10 business days in these circumstances unless otherwise advised by Creative Dreams P/L.
Delivery - Dropship items
We also offer dropship products.
Dropship products are not held instock in Australia and are direct shipped from our US distributor, this allows us to offer wider ranges on slower selling products.
Dropship products have a longer lead time approx 10-14 business days and are clearly marked as such in the product description of applicable items
Alternatively orders are available for free pickup from our store (refer address and opening times on our website)
We will supply a tracking number on completion of order/delivery processing.
All prices are in Australian Dollars and are inclusive of any Goods and Services Tax ("GST"). All prices are correct when published.
We reserve the right to alter prices at any time.
An invoice will be emailed to you at the email address you supply when you place your order.
You are responsible for ensuring that your contact details are correct.
1- We accept the following credit cards:
Visa, MasterCard and American Express via a 3rd party provider - eWAY.
All transactions are subject to the eWAY terms & conditions.
2- We also accept payment via your standard Paypal account
All transactions are subject to the PAYPAL terms & conditions.
3- Direct bank transfer is also available upon checkout
We DO NOT ship COD (cash on delivery)
Credit Card Security
All payments are processed via eWAY or PayPal's secure payments system to ensure high levels of payment security and are subject to each providers individual terms and conditions.
Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods.
Claims for faulty stock must be reported within five (5) days of the receipt of the order.
A copy of the relevant invoice must accompany returned items.
All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will be cancelled and returned.
The customer is responsible for the return of faulty goods to us, including any costs incurred in the return of such goods.
For returns where the Product is subject to a change of mind and has been unused and unopened you may return it to us within 30 days of receipt. A $5.00 restocking fee will be deducted from the product credit.
We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.
To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us.
This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.
Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.
Applicable law and jurisdiction
Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of Australia. The Courts of Australia shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.
You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.
Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.
Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).
We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.
You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.
We may disclose your personal information to regulatory authorities as required by law.
Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.
You can request details of your personal information that we hold, and ask us to correct it, at any time.
We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at ( www.creativedreams.net.au) or (www.creativedreams.com.au)
If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.
If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.
Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.
We may deliver notices to you by sending them to an email address that you have notified to us.